Ateneo - UPO

The general principles of communication. The communicative process and the forms of communication.

The nurse-assisted relationship: The principles of the helping and therapeutic relationship. The styles and techniques that facilitate the relationship. The ability to ask questions, to listen and formulate answers to understand and support the client. Styles and attitudes that do not facilitate communication and the helping relationship.

The characteristics, meaning and function of non-verbal language in the care relationship. Visual and spatial behavior, body contact, paraverbal communication, the use of time, the outward appearance. The language of tenderness

The influence of culture in the relationship with the other

From "treating to taking care": the assisted person's agenda

Confidentiality and confidentiality in the care relationship

The relationship - communication with the anxious, aggressive, depressed, blind, deaf, aphasic person

Communication and relationship in the work group: effective communication in the work group, leadership, conflicts, stress management.

Luisa Saiani - Anna Brugnolli. “Treatise on nursing care”, Sorbonne Editions of
Idelson Gnocchi, Second edition 2013 - CHAPTER 2 and 3

Orlando Bassetti “The specific nursing relationship”. Conceptual models ed
applications ". Rosini Editrice, 2001 - CHAPTERS 1-2-3

Sandra Smith - Donna Duell - Martin “Clinical Nursing. "Basic and advanced skills",
Sorbonne Editions by Idelson Gnocchi, 2008 - CHAPTER 3

At the end of the course, the student must understand the importance of the relational nature of the nursing profession and specifically:
- of professional identity as an essential condition for respecting the "other";
- the importance of the self in the care relationship
The student will also have to apply the ethical and deontological principles of the profession in placing the person and the family at the center of the care plan.

- Knowledge of the general principles of the nursing profession.
- Knowledge of the ethical and deontological principles of the nursing profession.

Lectures will be used to acquire basic theoretical knowledge, discussions of clinical cases and care situations in order to plan interventions in the relational field as well as role plays and film screenings to apply the relational communication skills learned.

The learning test will be characterized by an oral test which includes questions aimed at verifying theoretical notions and content and reasoning and planning questions based on clinical care situations. It will have a maximum duration of 15 minutes.

The general principles of communication. The communicative process and the forms of communication.

The nurse-assisted relationship: The principles of the helping and therapeutic relationship. The styles and techniques that facilitate the relationship. The ability to ask questions, to listen and formulate answers to understand and support the client. Styles and attitudes that do not facilitate communication and the helping relationship.

The characteristics, meaning and function of non-verbal language in the care relationship. Visual and spatial behavior, body contact, paraverbal communication, the use of time, the outward appearance. The language of tenderness

The influence of culture in the relationship with the other

From "treating to taking care": the assisted person's agenda

Confidentiality and confidentiality in the care relationship

The relationship - communication with the anxious, aggressive, depressed, blind, deaf, aphasic person

Communication and relationship in the work group: effective communication in the work group, leadership, conflicts, stress management.
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Knowledge and understanding:

At the end of the module the student will be able to:

-know and describe the process, phases and technical aspects of verbal and non-verbal communication;
- describe the rationale for the helping and therapeutic relationship;
- describe the role of tenderness in the care relationship and the intrinsic professional value;
-distinguish the different levels and types of relational and therapeutic contact;
- Understand and discuss the strategies for initiating and maintaining interpersonal and helping relationships, as well as strategies in particular cases (relationships with aggressive or angry patients, patients with a depressive profile, patients with anxiety and fear or patients who are hearing impaired or visually impaired).
- describe the ways of overcoming conflicts in the team;
- know the relevance of cultural variables in the relationship and their impact in the professional relationship.

Ability to apply knowledge and understanding:

At the end of the module the student will be able to:

- apply the theoretical knowledge on communication and relationship to probable and complex clinical cases:
- apply the knowledge and skills acquired to conduct the nursing assessment;
- take responsibility for the helping relationship as a nursing tool for action;
-make decisions through a professional approach aimed at solving the patient's relational problems;
-decide the areas, limits, method and tools of professional action in relation to the progress of curricular learning during the internship.

Communication skills:

At the end of the module the student will be able to:

- use appropriate terminology to describe the logic of the helping relationship as a professional competence.

Learning ability:

At the end of the module the student will be able to:

-develop critical analysis skills of films or simulations of complex relational situations.
- hold an oral interview on topics of relational interest for the nursing profession.