Ateneo - UPO

Expected Skills and Knowledge
Knowledge: Relational skills in helping relationships and within working groups: empathy, listening, mediation skills, the ability to connect and build trust while maintaining a professional role. Relational styles in communication: analysis and experimentation.

Skills: Acquire and develop relational skills useful for the helping process. Gain a greater ability to read communication dynamics. Develop greater emotional awareness.

Bibliografia - Testi d'esame

Allegri E., Palmieri P., Zucca F., Il colloquio nel servizio sociale. Carocci Faber, Roma 2006

Allegri E., Il servizio sociale di comunità. Carocci Faber, Roma 2015

Campanini, Luppi, Servizio sociale e modello sistemico, Astrolabio

Ferrario, Le dimensioni dell'intervento sociale, Carocci, Roma

Pitruzzella S., Manuale di teatro creativo. FrancoAngeli, Milano 2004

Pitruzzella S., Bonanomi C., Esercizi di creatività. FrancoAngeli, Milano 2009

Pittaluga M., L'estraneo di fiducia. Carocci Faber, Roma 2000

Rossi Ghiglione A., Pagliarino A., Fare Teatro Sociale. Dino Audino, Roma 2007

Course Objectives

Foster awareness of the emotional experiences that emerge in the daily practice of the profession

Develop the relational skills that are part of the specific professional qualifications of the Social Worker

Experience typical situations of the helping process and the relationship with clients in a protected space

Willingness to interact within a group and get involved
Use creative thinking

Teaching tools

Exercises derived from the Theatre Workshop methodology

Role playing

Subgroup work with defined assignments

Teaching aids used by teachers

Flip chart

CD player

Teaching support activities

Student discussions

Summary posters

Practical Tests
Situational Observation
Group Observation

Course Outline
The teaching is interactive (Social Theater exercises, mock interviews, and other typical professional situations), and learning is inductive.

Workshop Topics:

Social Workers' Relational Skills: Empathy and Listening
Social Workers' Relational Skills: Mediation and Conflict Management
Social Workers' Relational Skills: Maintaining the Professional Role
Relational Styles: Description and Experimentation
The Helping Relationship: Emotional Implications and Operational Aspects
Professional Situation Simulations: Interviews and Meetings
The Professional Self

Skills: Acquire and develop relational skills useful for the helping process.
Gain a greater ability to read communication dynamics.
Develop greater emotional awareness.