Ateneo - UPO

The lessons include the use of ICT tools and process/project management systems, with particular attention to issues related to the management of Human Resources. In the first part of each lesson, references and guidelines will be offered to be able to effectively manage information systems for process and project management (specifically HR) and HR management. The subsequent implementation of operational projects will allow the development of personal and interpersonal skills to improve individual performance in organizations. The topics covered in detail: - Organized company management - Process Management - Business Process Reengineering - The process approach in management systems - The BPMN notation for business process modeling - Information systems for integrated Business Process Management - Information systems for Project Management - Information systems for HR management

R. Candiotto - S. Gandini, Project e Process Management. Applicazioni per la gestione dei progetti e dei processi aziendali, Maggioli, 2024

Acquire the tools to evaluate the opportunities deriving from the use of Information Technology in the company, understand how the information system can support managers in achieving company objectives, develop personal and interpersonal skills to improve individual performance in organizations, favor an approach to processes for effective execution of transaction flows, monitoring of results and complete integration between the activities carried out, effectively managing information systems for Process Management (with particular attention to those relating to HR) and for the HR management. 1. Knowledge and understanding. At the end of the course, the learner will be able to: appreciate the business benefits that can be found from a process approach; recognize the ways in which company processes are represented; point out the specifics of information and communication technologies for Process Management; evaluate process performance; know the functions of an information system for project and HR management; recognizes the opportunities arising from the use of information technology in the company and information systems to achieve corporate objectives. 2. Ability to apply knowledge and understanding. The acquired knowledge will be useful for: managing information across the various corporate functions; analyze processes and identify improvement actions; identify the best ways of representing processes and implement them within the analysed context; plan projects consistent with corporate objectives; structure HR management systems, based on the definition of responsibility and on economic assessments. 3. Making judgments. The course will allow students to: express independent and informed judgments on the conditions of efficiency and effectiveness of company processes; directing management on the actions to be taken to improve performance, with particular reference to the responsibilities attributed to personnel at the various organizational levels. Carrying out exercises based on the evaluation of specific cases will facilitate the development of critical analysis skills and independent judgement. 4. Communication skills. The learner will acquire the technical language and skills necessary to promote and disseminate, within the respective operating realities, the development of information systems to support organizational approaches based on process/project management and HR enhancement. Learners will develop communication skills by carrying out projects and identifying solutions to business cases, captured by the daily work of management, in teams. 5. Learning ability Once the methodological bases and an adequate theoretical background have been acquired, the students will be able to conveniently develop continuous self-learning. Furthermore, the teaching method will favor the critical analysis of the peculiarities that characterize organizations that work for processes and projects and the use of the most suitable interpretative tools for understanding and managing different organizational realities.
The CFUs are structured as follows: 2 CFUs for lecture-based teaching (DE), 2 CFUs for interactive teaching (DI), and 2 CFUs for self-study.

Students will be able to successfully complete the course after having acquired the basic knowledge and skills of Business Economics (this is only a guideline and does not constitute a mandatory prerequisite).

The planned ongoing activities are broken down as follows: 1) through the use of ICT tools, concrete problems of companies in Process/Project Management and HR Management are faced and solved. They allow to become familiar with ICT tools and to develop skills that are particularly appreciated in the world of work; 2) testimonials from company managers: an unmissable opportunity to meet with entrepreneurs, professionals and managers, to match the skills and abilities acquired with the experience of operational realities and to inspire new paths. 1. Acquisition of knowledge: the introductions to the lessons (in traditional and participatory mode) will provide the theoretical basis (for the achievement of the necessary skills) to immediately develop real cases with information systems for Process, Project and HR Management. 2. Acquisition of the ability to apply knowledge: the development of projects and cases concretely present in the company realities will encourage teamwork and will be an opportunity for a comparison on the best resolution methods. 3. The acquisition of independent judgment will be favored by the discussion of concrete cases in the field of technologies supporting the Process and HR Management of and by experimenting with the solutions identified through the use of the systems. 4. Acquisition of communication skills: the technical language used in the course will make it possible to acquire the prerequisites for developing specific communication skills; the technical baggage will be tested in the cases treated to enhance the skills necessary to manage and exploit the information assets effectively and efficiently and disseminate the most suitable organizational solutions. 5. Acquisition of learning skills: the methodological rigor and the theoretical heritage acquired will allow to conveniently develop continuous self-learning and the critical analysis of the most suitable tools for managing data production and processing activity and information flows

Students with disabilities, Specific Learning Disabilities (SLD), or Special Educational Needs (SEN) can request dedicated services and tools by contacting the Career Development and Coordination and Student Services Staff and by consulting the dedicated page on the University website: https://uniupo.it/it/servizi/servizi-studentesse-e-studenti-condizione-di-disabilit%C3%A0-e-dsa. Students with disabilities, SLD, or SEN, after contacting the University Staff, can contact the professor in charge of the course regarding the specific exam modalities and teaching aspects.

Assessment methods include: - a TEST - an INTERVIEW. The TEST consists of completing a project (using Bizagi or Project Libre in the computer lab; the reference text is essential and sufficient to refine preparation). Once the knowledge and skills acquired by the students and demonstrated in completing the project (passing the TEST) have been assessed, the topics covered during the INTERVIEW will be explored in greater depth. The INTERVIEW will include questions on the following topics: Business management and the process approach; Business process reengineering; The process approach in management systems; BPMN notation for mapping business processes; The information system supporting the process approach; The information system for managing corporate projects; Information for personnel management and development; The functionality of information systems for personnel management; Monitoring tools for evaluating company performance. In completing the project, the student must demonstrate sufficient skills and abilities in managing the project structure and transposing it into Bizagi or ProjectLibre. Once the project has been demonstrated to be sufficient, the interview will allow for a grade ranging from more than sufficient to excellent. Specifically, the project completion and the interview will determine whether the students have: - Fragmented knowledge or substantial errors; inability to understand simple problems related to project implementation; difficulty completing simple projects (grade < 18, insufficient). - Essential knowledge; hesitation in understanding problems related to project implementation; uncertainty in completing simple projects (grade 18–20 – sufficient). - Correct but not always in-depth knowledge; adequate understanding of problems related to project implementation; ability to complete simple projects (grade 21–23 – fair). - Broad and organized knowledge; good understanding of problems related to project implementation; good ability to complete projects (grade 24–26 – good). - Complete and in-depth knowledge; Strong understanding of project-related issues; very good ability to carry out projects (grade 27–28 – very good). - Complete mastery of the content; excellent understanding of problems related to the implementation of complex projects; excellent ability to carry out original projects (grade 29–30 – excellent). - Excellent mastery of the content; complete understanding of problems related to the implementation of complex and original projects; immediate and excellent ability to carry out complex projects (grade 30 cum laude – excellent).
All the topics covered in the interview were covered in class. To ensure maximum clarity and facilitate learning for students who do not attend classes, the same topics are also covered in R. Candiotto - S. Gandini, Project and Process Management. Applications for the Management of Projects and Business Processes, Maggioli, 2024.

Business Management and the Process ApproachBusiness Process ReengineeringThe Process Approach in Management SystemsBPMN Notation for Business Process MappingThe Information System Supporting the Process ApproachThe Information System for Corporate Project ManagementInformation for Personnel Management and DevelopmentThe Functionality of Information Systems for Personnel ManagementMonitoring Tools for Evaluating Company Performance.
As part of the course, specific attention will be devoted to the role of the gender dimension in business information systems, with particular focus on the collection and use of gender-disaggregated data, potential biases in information and decision-making processes, and their implications for management and business organization.

At the end of the course, learners will be able to: 1) develop personal and interpersonal skills to improve individual performance within the company realities; 2) evaluate the opportunities deriving from the use of Information Technology in the company and effectively manage information systems for Process, Project and HR Management, to collect, organize and analyze data, consistently with company needs.