Ateneo - UPO

The general principles of communication. The communicative process and the forms of communication.

The nurse-assisted relationship: the principles of the helping and therapeutic relationship. The styles and techniques that facilitate the relationship. The ability to ask questions, listen and formulate answers to understand and support the client. Styles and attitudes that do not facilitate communication and the helping relationship.

The characteristics, meaning and function of non-verbal language in the care relationship. Visual and spatial behavior, body contact, paraverbal communication, the use of time, the outward appearance. The language of tenderness

The influence of culture in the relationship with the other

From "treating to taking care": the assisted person's agenda

Confidentiality and confidentiality in the care relationship

The relationship - communication with the anxious, aggressive, depressed, blind, deaf, aphasic person
Communication and relationship in the work group: effective communication in the work group, leadership, conflicts, stress management

Luisa Saiani - Anna Brugnolli. “Trattato di cure infermieristiche”, Edizioni Sorbona di Idelson Gnocchi, Seconda edizione 2013 – CAPITOLO 2 e 3

Orlando Bassetti “Lo specifico relazionale infermieristico”. Modelli concettuali ed
applicativi”. Rosini Editrice, 2001 – CAPITOLI 1-2-3

Sandra Smith – Donna Duell – Martin “Infermieristica Clinica. “Abilità di base e avanzate”,
Edizioni Sorbona di Idelson Gnocchi, 2008 – CAPITOLO 3

The general principles of communication. The communicative process and the forms of communication.

The nurse-assisted relationship: the principles of the helping and therapeutic relationship. The styles and techniques that facilitate the relationship. The ability to ask questions, listen and formulate answers to understand and support the client. Styles and attitudes that do not facilitate communication and the helping relationship.

The characteristics, meaning and function of non-verbal language in the care relationship. Visual and spatial behavior, body contact, paraverbal communication, the use of time, the outward appearance. The language of tenderness

The influence of culture in the relationship with the other

From "treating to taking care": the assisted person's agenda

Confidentiality and confidentiality in the care relationship

The relationship - communication with the anxious, aggressive, depressed, blind, deaf, aphasic person

Communication and relationship in the work group: effective communication in the work group, leadership, conflicts, stress management

Knowledge of the general principles of the nursing profession
Knowledge of the ethical and deontological principles of the nursing profession

Lectures, group work according to PBL methodology (Problem Based Learning) will be used to acquire basic theoretical and practical knowledge, discussions of clinical cases and care situations in order to plan interventions in the relational field as well as games role and film screenings to apply the relational communication skills learned.

The learning test will be characterized by an oral test which includes questions aimed at verifying theoretical notions and content and reasoning and planning questions based on clinical care situations. It will have a maximum duration of 15 minutes.

1- The general principles of communication. The communicative process and the forms of communication. Communication as part of the therapeutic interaction process.
2- The nurse-assisted relationship: The principles of the helping and therapeutic relationship. The styles and
techniques that facilitate the relationship. The ability to ask questions, to listen and formulate answers for
understand and support the client. Styles and attitudes that do not facilitate communication
and the helping relationship.
3- The characteristics, meaning and function of non-verbal language in the relationship
welfare. Visual and spatial behavior, body contact, paraverbal communication,
the use of time, the outward appearance. The language of tenderness
4- The influence of culture in the relationship with the other
5- From “treating to taking care”: from the assisted person's point of view.
6- Confidentiality and confidentiality in the care relationship
7- The relationship - communication with the anxious, aggressive, depressed, blind person, not
hearing, aphasic
8- Communication and relationship in the working group: effective communication in the working group, the
leadership, conflict, stress management
-The O.A.S.I.method
- the SPIKES method

At the end of the course, students will have acquired knowledge and skills relating to the complex issue of interaction and the relationship of nurse / assisted assistant