The course has the target of providing the student the basic tools for the management of tourism firms, starting from defining firms choices, given the strategic orientation in each single area of business, with special focus on operating decisions and on their effects on costs.

The course aims at providing an overview of the necessary methodologies, tools and practices to design, plan and manage initiatives and suitable projects for the development and promotion of touristic destinations, from both public and private point of view, using also examples and case studies. In particular, the attention will be focused on the issues of project management, of project cycle (project cycle management) and its cognitive support system. The ultimate goal is to enable students to manage the entire life cycle of a tourism development project in order to operate effectively in companies or public entities involved in the promotion of the territory and of the tourism.

Attaining B1 level according to the Common European Framework of Reference for Languages (CEFR). Being ready to pass the test for the ‘Diplôme de français du Tourisme – Hôtellerie – Restauration’

The aim of the course is to provide students with the basic knowledge necessary to: - learn the characteristics of the main transport and tourist services; - create tourist itinerary. At the end, the student: - organizes and chooses the most appropriate transport methods in relation to the type of travel and tourist; - creates an itinerary; - knows the types of itineraries; - analyses the characteristics of tourism tipologies and design a route for each one.

- Knowledge and understanding The course aims to provide tools to master the basic concepts and practices of modern tourism marketing; - Applying knowledge and understanding The knowledge acquired during the course will allow the student to analyze the theories, concepts, practice and concrete applications. The involvelment of the student during the course and the participation in analyzing and evaluating concrete cases will allow to maintain the maximum adherence to the continuous evolution of marketing strategies and tactics, as well as of concrete situation. At the end of the course, the student will be able to understand how strategic and operational decisions related to the development of a marketing plan are formulated. - Making judgments At the end of the course, the student will be able to analyze and evaluate independently a marketing strategy applied to tourist products. - Communication skills With the knowledge acquired during lecturing activities, the student will be able to plan and formulate value propositions, integrating marketing communication programs, which are fundamental for establishing profitable relationships between the company and customers. - Learning skills The course provides tools and methodologies necessary to develop adequate learning through the analysis of marketing strategies. The teaching method will allow the student to assimilate and elaborate the concepts and the logic of the discipline.

The aim of the course is to provide students with: 1) a basic knowledge (synchronic, diachronic and diatopic) in Spanish phonology and morphology; 2) a solid knowledge of the studied phenomena, also from a contrastive perspective (with Italian); 3) useful means for linguistic and discoursive analysis of Spanish turistic texts.

The module of PHONETICS AND PHONOLOGY (for LINGUE, LETTERE, FILOSOFIA E COMUNICAZIONE and other Degree programs with a 6-CFU exam) aims at providing students with theoretical and analytical means to examine the Spanish phonetic, phonological and orthographic system, also from a contrastive perspective (with Italian). The module of SPANISH LANGUAGE TRAINING (for all Degree programs with a 3- or 6-CFU exam and for TURISMO with a 12-CFU exam) aims at practising and improving passive and active linguistic skills (reading, listening, writing and speaking). Particularly, the aim is the acquisition of basic knowledge and competences that permit students to comprehend and produce oral and written texts, and to properly use Spanish grammar according to CEFR B1 level.

The module of PHONETICS AND PHONOLOGY (for LINGUE, LETTERE, FILOSOFIA E COMUNICAZIONE and other Degree programs with a 6-CFU exam) aims at providing students with theoretical and analytical means to examine the Spanish phonetic, phonological and orthographic system, also from a contrastive perspective (with Italian). The module of SPANISH LANGUAGE TRAINING (for all Degree programs with a 3- or 6-CFU exam and for TURISMO with a 12-CFU exam) aims at practising and improving passive and active linguistic skills (reading, listening, writing and speaking). Particularly, the aim is the acquisition of basic knowledge and competences that permit students to comprehend and produce oral and written texts, and to properly use Spanish grammar according to CEFR B1 level.

The module of PHONETICS AND PHONOLOGY (for LINGUE, LETTERE, FILOSOFIA E COMUNICAZIONE and other Degree programs with a 6-CFU exam) aims at providing students with theoretical and analytical means to examine the Spanish phonetic, phonological and orthographic system, also from a contrastive perspective (with Italian). The module of SPANISH LANGUAGE TRAINING (for all Degree programs with a 3- or 6-CFU exam and for TURISMO with a 12-CFU exam) aims at practising and improving passive and active linguistic skills (reading, listening, writing and speaking). Particularly, the aim is the acquisition of basic knowledge and competences that permit students to comprehend and produce oral and written texts, and to properly use Spanish grammar according to CEFR B1 level.

The module of PHONETICS AND PHONOLOGY (for LINGUE, LETTERE, FILOSOFIA E COMUNICAZIONE and other Degree programs with a 6-CFU exam) aims at providing students with theoretical and analytical means to examine the Spanish phonetic, phonological and orthographic system, also from a contrastive perspective (with Italian). The module of SPANISH LANGUAGE TRAINING (for all Degree programs with a 3- or 6-CFU exam and for TURISMO with a 12-CFU exam) aims at practising and improving passive and active linguistic skills (reading, listening, writing and speaking). Particularly, the aim is the acquisition of basic knowledge and competences that permit students to comprehend and produce oral and written texts, and to properly use Spanish grammar according to CEFR B1 level.

The course introduces the bases of tourism geography and leisure. The goals are to develop these themes: - the tourist destinations (cities, regions, districts), - demand and offer (tourist behaviors, images, market), - international tourist flows (incoming and outcoming), - tourism industry (hotel, transport, tour operators) - the relationships between tourism environment, cultural heritage and landscape. The student, thanks to classroom exercises, learns: - the knowledges about the tourism regional geography and the tourism territorial organization, - the methods to analyse the potential tourist markets (offer and demand).

The course aims at introducing the student to the general framework of the tourism organization. To achieve such goals, the teaching activity will be structured around three macro-areas. Firstly, the concept of tourism organization will be analysed, highlighting how the organization theory may support the analysis of the tourism activities. Secondly, the course will focus on the analysis of the relationships between information and communication technology and organization, in order to explain how the innovation in the ICT field impacts on the organization of tourism enterprises. The final section of the course will be devoted to human resource management in the tourism sector. GIST-ICT 1. Knowledge and understanding. At the end of the course, learners will be able to: identify the characteristics of information systems supporting companies operating in the tourism sector; appreciate the benefits found in the use of ICT in the tourism sector; recognize the impact of technologies on corporate management aimed at creating value for the customer; evaluate the opportunities offered by technologies in management processes and in the performance evaluation that characterize the tourism sector; understand the potential of digital technologies. 2. Ability to apply knowledge and understanding. The assimilated knowledge will be essential to actually use information systems to carry out typical management activities in the tourism sector. This will also facilitate the acquisition of the ability to: manage corporate information according to a systemic approach; optimize the information flows that characterize the tourism sector; take advantage of digital technologies to increase the company's competitiveness. 3. Making judgments. The course will allow students to: express autonomous and informed judgments on the conditions of efficiency and effectiveness of company information systems; guide the management of the tourism sector towards an effective and efficient use of the corporate information assets to improve performance. The use of individual productivity tools and ERP systems to carry out typical management activities will facilitate the development of critical analysis skills regarding the best ways to achieve company objectives. 4. Communication skills. Learners will acquire the technical language and skills necessary to promote and disseminate the use of individual productivity tools and integrated information systems within operating realities. Learners will develop communication skills by carrying out projects and identifying solutions to business cases, captured by the daily work of management, in teams. 5. Learning ability. Once the methodological bases and an adequate theoretical background have been acquired, the students will be able to conveniently develop continuous self-learning. Furthermore, the teaching method will favor the critical analysis of the peculiarities that characterize the company information flows and the use of the most suitable interpretative tools for understanding and managing companies in the tourism sector. GIST-RU 1. Knowledge and understanding. At the end of the course, students will be able to: identify the characteristics of the organizational systems of companies operating in the tourism sector; appreciate the benefits found in a correct management of human resources in the tourism sector; recognize the new professional figures oriented towards creating value for the customer. 2. Ability to apply knowledge and understanding. The assimilated knowledge will be indispensable for concretely designing organizational structures typical of management in the tourism sector. 3. Making judgments. The course will allow students to: express autonomous and informed judgments on the conditions of efficiency and effectiveness of corporate organizational systems; guide the management of the tourism sector towards an effective and efficient use of human resources for the improvement of performance. 4. Communication skills. Learners will acquire the technical language and skills necessary to promote and disseminate the use of human resource management tools within operational realities. Learners will develop communication skills identifying business case solutions working in teams. 5. Learning ability Once the methodological bases and an adequate theoretical background have been acquired, the students will be able to conveniently develop continuous self-learning. Furthermore, the teaching method will favor the critical analysis of the peculiarities that characterize the organization and management of human resources and the use of the most suitable interpretative tools for understanding and managing business realities in the tourism sector.

In a constant balance between theoretical reflection and case study analysis, the course intends to provide students with some tools for knowledge and intervention in the practices of land management, participation, awareness raising, enhancement of the landscape heritage in a sustainable tourism key.

The English course is at a B1/B2 level of the European Council's Common European Framework of Reference for the English language. As such, the course is designed to familiarize students with vocabulary, grammar and syntax with emphasis on the four primary language skills: reading, speaking, listening and writing. The course seeks to provide students with true hands-on skills that can be applied in their future career paths.

The aim of the course is to introduce the student into the main tools for statistical analysis of tourist systems and thus to develop the sensitivity and competence needed to interpret and use the results for decision-making purposes. The acquisition of discipline is divided into three levels: 1. Definition of concepts, using examples and applications; 2. mastering the technical language; 3. Developing the ability to process the data, to comment on the results and to communicate them.

The course aims, on the one hand, to provide students with the legal knowledge necessary to understand the main interpretative and applicative problems posed by the legal system, related to business activities and their economic impact. On the other hand, it aims to develop critical analysis skills in students regarding the current regulations, which are essential in carrying out any professional activity

The final goal is to achieve a good confidence on tourism law and its theoretical instruments in order to cope with economical activities related to tourism. In detail, the objectives are: - Knowledge of tourism regulations and tourism activities in current Italian and European law; - Ability to orient oneself in current legislation regarding tourism sector and to identify critical aspects in concrete cases; - Know how to report and evaluate current legislation and its impact on tourism and local development.

Analyze the methods of preparing the financial statements and their reading. The Degree course, builds on the general accounting knowledge introduced in the teaching of Business Economics (Economia Aziendale). The course also provides the basic tools for the financial analysis and the assessment of company performance through the reclassification of the financial statements and the analysis by ratios and cash flows.

The student must demonstrate that he has the following skills: COMPUTER ESSENTIALS: acquisition of basic skills and concepts for the use of computers, such as creating and managing files and folders, and certifies knowledge of basic IT concepts on hardware, software, networks and data security. ONLINE ESSENTIALS: acquisition of basic skills and concepts to surf the net safely, search and acquire information, organize and manage e-mail messages and use calendars. ONLINE COLLABORATION: acquisition of fundamental skills and concepts for the use of tools for online production and collaboration, calendars, blogs, video conferences and e-learning environments. WORD PROCESSING: acquisition of skills and concepts necessary to use a word processing program: create, format simple and complex documents such as letters, reports, articles of daily use. SPREADSHEETS: acquisition of skills and concepts necessary to organize and analyze data and for the full use of spreadsheets, including developing standard formulas and functions, creating graphs and tables. PRESENTATION: acquiring skills and concepts necessary to use a presentation management program. It can be applied to a variety of presentation management software including open source. IT-SECURITY: acquisition of skills and concepts to improve and ensure data management in total security, identifying and addressing the threats associated with the use of information technology.

Understanding the basic economic concepts of microeconomics and macroeconomics.

The course aims to provide students with a framework of knowledge for the acquisition of tools and methods for analyzing, understanding and the conscious use of cultural heritage. It will visually present: artifacts of an artistic nature, represent the history of civilization, and in context, represent the local, regional and international areas. The reading and interpretation of the works of art will be analyzed in relation to the historical context, geographical and cultural affiliation. The students will find hidden meanings within the relationships between artists and patrons. And they will examine what resources were allocated by the company who purchased the art, and the techniques used to employ the artists. Students should be able to operate by noting similarities.

The aim of the course is to provide students with a knowledge of the most important institutions involved in private law, with a particular emphasis on laws regarding contracts. Students should be equipped with the necessary tools to develop an autonomous critical method to recognize what laws and norms are applied to the business tourist world.

The course aims to provide the advanced analytical tools to understand the evolutionary stages and dynamics of tourism in both local and global contexts and to understand the historical dimension of cultural categories related to tourism phenomena.

At the basic level, the course has the following objectives:
- Knowledge of the main historical junctures and different types of modern tourism.
- Knowledge of the events specific to tourism development in relation to the main social, cultural and institutional events of specific contexts, both local and global.
- Acquisition of methodological tools for reading, analyzing and critiquing tourism phenomena of the past up to the development of mass forms of tourism.
- Acquisition of the specific language of university-level scholarly literature, and that of historical tourism analysis in particular.

At a more advanced level, the course objectives are:

- Knowledge of techniques and methods of analyzing different forms of tourism over the long term;
- Ability to situate the development of tourism practices and flows in the broader historical, cultural and technological context in which they emerged, evaluating their impact and interactions in different societies. 
- Ability to make critical judgments and trace connections on the topics discussed, also the outcome of personal elaboration, and to explain and argue through a fluent, precise presentation with appropriate use of specific terminology.

• Objective - knowledge and comprehension: introducing the students to the study of the anthropology; acquiring the knowledge of the basics of the discipline: theoretical concepts of the discipline and of the fields of ethnographic research; acquiring the critical thinking skills necessary to deconstruct the most common stereotypes; understanding the multiplicity and the plurality of worldviews; deepening the relationship between the anthropological dimension and tourism through some fundamental issues useful to understand the new horizons of tourism, such as the tradition’s reinvention, the food as cultural heritage, the sustainable tourism, the ethnic tourism, the responsible tourism.• Objectives - ability to apply knowledge and comprehension: to be able to identify, to interpret and to place some aspects of anthropological culture critically; to acquire the ability to read texts and documents critically. • Objectives - expression of opinions and judgments: to acquire the ability to analyze and to make personal pronouncements about the concepts learned; to compare ethnographic data. • Objectives - communication skills: to know how to communicate the ethnological issues orally or in a short written paper by using appropriate terminology. • Objectives - ability to study: to go into the topics through bibliographic research on the basis of the expertise acquired; to combine theoretical and methodological concepts with the observation of ethnographic data. The course aims to let the student know the main theoretical and methodological concepts of the discipline and, in the most advanced cases, to use the acquired theoretical and methodological knowledge critically. The measurement of these goals will be possible when it is checked what the student has actually learned. The objectives and contents take into account the theoretical and metodological directions requested by the regulation related to teachers training.

The course aims to provide basic geographical knowledge, methodological and content-related, in preparation for the analysis and interpretation of spatial organization, as well as the conditions. In particular, it provides the essential principles of the systemic approach and the main theoretical and practical criteria to analyse and represent the Earth surface - and the regions in which it is articulated - as a product of human activity. The course also provides the basis to understand territorial organizations, at urban, regional and national levels, as well as the key interactions between the physical, social and economic environment, allowing interpreting geographic differentiation of the relationship between man and nature as an expression of different social relations. Finally, more tourist case studies are presented to link basic geographical knowledge and the competences of the degree course.

The course aims at providing the basic knowledge regarding two aspects of businesses: their structure (elements, forms and organization) and their operations, focussing on how the different functions of the firms are carried out in different industries. Moreover, the understanding and application of accounting methods for the preparation of financial statements is another specific aim of the course.

Fill the gaps in Italian highlighted by the TOLC-SU test.

Fill the gaps in Italian highlighted by the TOLC-SU test. Fill the knowledge gaps highlighted by the TOLC-SU test